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    Pre-dispatch

    If you wish your goods to be delivered for a specific date/occasion, please make sure that you ask for a delivery date at least 3 days prior to your required date.

    We will endeavour to make sure that all orders received by midday, will be processed on that day.

    Deliveries will only be left unattended without a signature if you give us permission to do so.  However goods are left at your own risk and we cannot be held responsible for any damage or loss of your goods.

    During your order process you can give instructions for the driver as to where to leave your delivery if no one is in, we cannot guarantee these instructions will be followed as it is at the discretion of the driver. Alternatively you can elect to have your goods left with a neighbour, should you be unable to take delivery in person.

    Post-dispatch

    We will send an e-mail to the address provided by you to inform you of the dispatch of your goods.

     

    Delivery

    Using our Premium Next Day service 95% of trees are delivered on day 1 of your preferred choice. However this ‘preferred delivery date’  cannot be guaranteed  and some goods will arrive on day 2.   Saturday and Sunday are not working days. The delivery service we offer is offered in good faith and we cannot accept responsibility if your item doesn’t arrive on a particular day.   If your item doesn’t arrive on your preferred day we cannot accept cancellation of the order.

    In accordance with the United Kingdom’s Distance Selling Regulations, we cannot accept cancellations or returns for perishable goods, as trees and wreaths are freshly cut/prepared to order.

     

    Last delivery date for 2019 is Friday, 20th December, 2019